Speak to the world with MS Teams cloud-calling
Get native cloud-calling inside Microsoft Teams with coverage in 182 countries. The flexibility of Teams and the scalability and reliability of Azure.
Our carefully designed Microsoft Teams solutions enable you to seamlessly connect all of your offices wherever they may be in the world through one simple platform.
Global
Full PSTN replacement covering 63 countries and counting and international numbering in 182+ countries. Regulatory compliance in all countries, including emergency services.
Advanced capabilities
Add OPTO4Teams to light up UCaaS capabilities such as IVR, fax-to-email, contact centre capabilities such as SMS, fax, ACD, call recording, supervisor, smart routing agent, analytics, wallboards and more.
Azure cloud infrastructure
No on-prem SBC equipment or expertise required. Our network hosts you Microsoft Teams Voice in Azure cloud without any network.
Robust network
Our geo redundant, carrier-grade network over 10 global POPs within Azure , seamlessly supports all your Microsoft Teams PSTN calling needs.
Fully managed service
Regardless of wether you’re a digital voice expert or complete novice, we’re on hand from start to finish to ensure a seamless transition to to beter telephony.
Lower spend
Flexible calling plans (per minute bundles) or shared trunk model available with competitive pricing.
Unifying communications with Teams for a global manufacturer with 450+ sites
A leading global food manufacturer needed to modernise communications across its international offices and factories. With operations in multiple countries, the business required a solution that could support both scale and local compliance.
The company was managing five separate systems — legacy PBX, fax, contact centre, SMS and video conferencing — across multiple vendors. This created complexity, slowed deployment and increased the burden on internal teams. They wanted one cloud-based solution built around Microsoft Teams, delivered by a single global partner.
SCB Global consolidated these services into one Microsoft Teams-based communications platform hosted in Azure. Using its OPTO solutions, SCB Global unified telephony, contact centre and customer communications, while also supporting local number requirements and compliance in countries including China and Indonesia. A dedicated project management team helped deliver the rollout smoothly across global sites.
The new solution is on track to save the manufacturer tens of millions of dollars over the coming years. It also reduced vendors from eight to one and cut deployment times from 6–12 months to just two months maximum. The result is a simpler, more efficient and more scalable communications environment.
Whether you have a contact centre with 1,000 agents or you require some departments to have extra functionalities, we deliver a fully customisable solution within Teams
Simple setup and customisation
Get up and running fast with a setup that’s designed to be simple, not stressful. Customise queues, routing and agent settings to fit how your team works, without a big IT project.
Work distribution
Automatically route work to the right person, at the right time, based on skills, availability or priority. This keeps queues moving, reduces missed contacts, and helps every agent stay productive.
CRM integration
Connect OPTO4Contact to your CRM so agents have the context they need before they even say hello. Log interactions and keep customer records up to date, so nothing gets lost between systems.
Flexible channel interaction
Support customers across the channels they actually use, and switch between them smoothly when needed. It’s one joined-up experience for the customer, rather than separate conversations in separate tools.
Compliant call recording
Record calls securely to support quality, training and compliance requirements. Access recordings when you need them, with controls that help you stay aligned with internal policies and regulations.
Agent performance and analytics
Track performance with clear reporting on activity, outcomes and service levels. Use insights to spot bottlenecks, coach agents effectively, and improve the customer experience over time.
Pet supplies plus case study text here
Pet Supplies Plus is a privately held US pet supplies retailer with 460+ franchise stores. With 30 years in the industry and a strong focus on customer experience, they needed communications that could keep pace with a modern, distributed workforce.
A mix of hybrid working, an ageing on-site PBX estate, and the hassle of managing multiple PBXs across hundreds of locations pushed Pet Supplies Plus to look for a cloud-first alternative.
They wanted:
- A “single pane of glass” approach to reduce complexity and improve control
- One unified communications platform for stores and HQ
- Microsoft Teams as the main collaboration hub (building on existing Office 365 licensing)
- Key calling features inside Teams, including direct routing, IVR, call queuing and call routing
SCB Global deployed OPTO4Teams, a native Microsoft Teams integrated voice solution (in market since 2019, pre-pandemic) with enhancements beyond basic direct routing.
Delivery highlights:
- Rolled out store-by-store across all 460 locations, keeping operations running as normal
- Implemented by SCB Global’s project management team
- Ran in multiple redundant Azure locations to prioritise voice quality and resilience
- Seamlessly ported existing numbers from current carriers into Teams, using SCB Global’s telco experience to minimise downtime
- Ensured business continuity with agreed cutover times and E911 support
Pet Supplies Plus now has a high-availability, modern communications setup fully integrated with Office 365 and Microsoft Teams.
Key outcomes:
Removed legacy PBX support, maintenance and on-site hardware
- Improved collaboration between store teams and HQ inside Teams
- Enabled smoother communication with customers and suppliers
- Reduced costs by bringing communications into one system
The telecom expertise to deliver
Algiz Technology’s partner SCB Global has been delivering industry leading solutions natively integrated into Microsoft Teams and hosted in Azure since early 2019. With 21 years+ telco experience and 14+ years of delivering Microsoft voice solutions, SCB Global has over 600,000 monthly active users globally
OPTO global Azure service locations (POPs)
Let’s work together
Find out more about what we do or tell us about your telecoms challenges. We’re ready to help you call the world with Teams!
