Case Study
Guiding an enterprise technology company’s journey from Intune chaos to confidence
Background
A critical turning point with Intune
With its system to manage mission-critical MacBook Pros deteriorating into a source of constant security alerts and operational failures, this multinational technology firm faced a crisis within its Microsoft Intune environment that needed urgent attention.
Partnership with Algiz Technology would transform Intune from a liability into its most reliable asset.
Challenges
A perfect storm of risks and exposures
Security vulnerabilities – Administrative access lacked critical safeguards, creating a vulnerability to credential compromise. An undocumented user group bypassed security policies, while personal devices operated alongside corporate assets, blending managed and unmanaged endpoints.
Compliance chaos – Device lifecycle management was ineffective, with obsolete hardware lingering in the system and outdated macOS versions in use. Policy enforcement was inconsistent, and conditional access policies for mobile devices were misconfigured.
Operational breakdown – PC’s in the network suffered from stalled Windows 11 upgrades, forcing manual interventions that consumed 15+ weekly IT hours. Collaboration tools failed enrollment due to policy conflicts, and sync errors disrupted workflows. The environment was described as “unmanageable” during audits, with teams’ firefighting instead of innovating.
Solution
Precision remediation in three acts
The client engaged Algiz Technology for a three-phase rescue mission: first, to diagnose vulnerabilities through a comprehensive health check; second, to execute critical reconfigurations; and third, to resolve emergent issues threatening stability.
Phase 1 – The forensic health check
Algiz engineers dissected the Intune environment like digital surgeons. They audited device compliance, endpoint security, and policy application, exposing unprotected admin accounts, non-compliant MacBooks, and policy loopholes. The deliverable was unambiguous: a prioritised remediation plan.
Phase 2: The 72-hour transformation
- Implemented critical authentication safeguards, such as enforcing MFA for every administrator, reducing privileged roles, and eliminating undocumented access groups.
- Slashed device cleanup cycles down to a third of the time they used to take, blocked personal device enrollment, and mandated the latest secure OS for all Macs. Non-compliant endpoints were automatically flagged.
- Automated Windows 11 upgrades via Feature Update policies, deployed Windows Autopilot Enrollment Status Pages for zero-touch setup, and rolled out Company Portal for self-service app installations..
Phase 3: Sustainable operations
Algiz engineers resolved the collaboration tool enrolment failures, repaired configuration conflicts, and equipped the IT team with simplified troubleshooting guides to maintain the transformed environment.
Results
Measurable transformation
Security reinvented. Every administrator now requires MFA to access the system, neutralising credential theft risks. Access loopholes have been eliminated and privileged roles reduced, minimising insider threats.
Compliance guaranteed. Device cleanup cycles now run at 67% faster than before, purging zombie devices that once lingered on the network. Personal device enrolment is entirely blocked, and non-compliant devices are automatically flagged for action.
Operational liberation Windows 11 deployments unfold silently overnight, freeing IT teams from manual patching. Seamless enrollment and syncing of collaboration tools, along with employees installing apps via the Company Portal without raising support tickets, resulted in the client reclaiming 40% of firefighting hours for strategic projects. Additionally, auditors now praise the environment’s compliance posture.
“Algiz transformed Intune from our loudest alarm into our quietest system. What was broken is now our foundation.“
Client Infrastructure Lead
Resilience achieved
This engagement proved that fragmented systems can become strategic assets. For executives, the environment now meets stringent audit standards. For IT leaders, automated workflows replace chaos. For technicians, clear documentation ends midnight firefights.
Algiz Technology built a culture of resilience where security works silently, compliance is automatic, and innovation thrives.
