Case Study
A successful template for application packaging for local government
Background
Dual delivery for business applications
As part of a broader initiative to modernise device management, our local government client asked us to administer a pilot project aimed at enhancing the packaging and deployment of their business applications.
With Microsoft Intune being introduced alongside their existing SCCM setup, the council needed to introduce a reliable process for preparing applications.
Challenges
Siloed installs and limited capacity
While the objective was simple: take a representative set of ten applications, package them to enterprise standards in the .intunewin format, and ensure they could be deployed through both SCCM and Intune. Several factors hindered progress, and the council needed confidence in both packaging quality and the practicality of scaling the process internally.
Legacy and complexity
The authority’s application estate comprised a mix of commercial software, bespoke tools, and legacy installations, some of which lacked silent install options or had no previous packaging history.
Inconsistency across deployments
Different departments had historically managed application installs in different ways, which created an inconsistent experience for users and added unnecessary pressure on IT support.
Limited in-house capacity
While the internal team could handle deployment, they lacked the specialist skills and tools required to efficiently package software into the .intunewin format, particularly with the level of standardisation and documentation needed.
Secure, remote delivery
The project needed to be completed entirely off-site, requiring secure file sharing and clear coordination between teams without disrupting live services.
Solution
A scalable process for internal IT
Algiz Technology delivered an end-to-end packaging service, managing the entire lifecycle remotely while working closely with the council’s IT leads and application owners.
Discovery and requirements
Each application was reviewed to gather key technical requirements, validate source media, and document any specific configuration needs. A lightweight requirement capture form was used to streamline input from subject matter experts (SMEs).
Packaging
Applications were packaged into .msi and .intunewin formats using industry-standard tools, such as Flexera InstallShield and Microsoft Orca. Each package included:
- Silent install and uninstall routines
- Support for both SCCM and Intune deployment
- Custom configuration (e.g. registry keys, firewall rules)
- Clean rollback and version control
Testing and UAT
All packages were smoke-tested in isolated virtual environments before being released to the council. The IT team then carried out user acceptance testing (UAT) with selected individuals and groups.
Documentation and standards
Every package was delivered with supporting documentation, including install steps, detection logic, and uninstall commands. A reusable standards template was also provided, allowing the council to extend or replicate the approach for future applications.
Remote delivery
All work was completed off-site, utilising secure cloud storage and a shared project tracker, which ensured complete transparency and traceability throughout.
Results
Fewer roadblocks to better endpoint management
In just a few weeks, the authority had a sample of thoroughly tested, production-ready application packages that could be deployed silently and securely via both SCCM and Intune. More importantly, they now had a reliable and repeatable process — with clear documentation and internal alignment — that they could scale across their entire estate.
By partnering with Algiz Technology, the council:
- Reduced manual packaging effort and complexity
- Improved consistency across deployments
- Enabled faster rollout of applications via Intune
- Gained templates and standards for future packaging work
This engagement was quickly extended to encompass the council’s other applications.
Algiz Technology has worked to the council’s schedule and packaged 70% of a broad application estate, laying the groundwork for a smoother, more standardised approach to application delivery and supporting their broader shift to modern endpoint management.
